Q : How do I login?
A: Assigned certificates: If you have been given a gift certificate with your name on it, access the website provided on the back of your certificate. Log in using your last name and UPS GEMS employee ID.
A: Unassigned certificates: If the certificate does not have a name on it but has been given to you specifically, you will log in with the certificate # and login code, exactly as they are listed on the certificate. If you are unable to log in after several attempts, please contact customer service at 1-800-964-6303 or Giftcardrecognition@cfjmfg.com.

Q: When will I receive my American Express Reward Card?
A: American Express cards are mailed within 2-3 business days following redemption order receipt and will arrive within standard US Mail transit time. (approximately 7-10 business days)

Q: When will I receive my MasterCard e-Code?
A: Obtaining the MasterCard e-code is a two-step process. First you redeem your certificate through the UPS Reward Card Recognition website. Within 30 minutes of completing this first step, you will receive an order confirmation email from GiftCardRecognition@cfjmfg.com stating that your order was received. Please keep that email as it contains your certificate number. After a 10-day processing period, you will receive a second email with the e-code and URL link to redeem your e-code. The email is sent from GiftCardRecognition@cfjmfg.com. The title of your email is Enjoy your e-Gift from Reward Card Recognition! You should be able to locate it in your inbox, spam, junk mail, or deleteds.

Q: Does my certificate expire?
A: Yes. Certificates expire 90 days after the issue date. Please see the instructions on your certificate for the expiration date details. If you have an expired certificate, the certificate holder will need to contact the UPSer who originally issued the certificate in order to re-issue a new active certificate.

Q: Does the American Express Reward Card Expire?
A: AMEX® Reward Cards are non-reloadable. The funds on your card expire on the date printed on the front of your card. After that date, this card cannot be used and will not have any value. Additional terms and conditions apply. See Cardholder Agreement included with your reward card.

Q: Does the MasterCard e-code Expire?
A: E-codes expire 6 months after the recipient has completed the online redemption process. The expiration date is the “Valid Thru” date provided when you registered your code. If the award recipient loses or does not use the e-code prior to the Valid Thru date, the recipient may contact customer support (888-371-2109) to have the e-code cancelled and reissued. NOTE: Service fees apply ($15 minimum fee, plus $3.95 for each month past the Valid Thru date). Replacement e-codes, like new e-codes, expire 6 months after the reissue date. Please refer to the terms and conditions provided when you registered your code for further information.

Q: Where can I use my American Express Reward Card?
A: The American Express Reward Card can be used anywhere American Express is accepted in the US.

Q: Where can I use my MasterCard e-code?
A: The MasterCard e-code can be used anywhere MasterCard is accepted online in the US.

Q: How do I obtain the status of my Reward Card order?
A: If you have waited the appropriate time as noted above to receive the Reward Card or e-code, please contact the Award Center for status: Giftcardrecognition@cfjmfg.com or via telephone at 800-964-6308.